Customer Satisfaction and Loyalty at Sambal Express Research Paper

Customer Satisfaction and Loyalty at Sambal Express - Research Paper Example The first question was designed for the localities’ of South Harrow. The question consists of the name of four renowned restaurants of South Harrow including Sambal Express such as Eastern Eye, Jaflong, Golden Sovereign and Barcelos. When the respondents were asked about their most favourite restaurant among the five, 10% customers replied that they would love to go to the restaurant Eastern Eye. 24% voted for Jaflong while 26% of the customers selected Golden Sovereign to be their most favourite. Another 10% opted for Barcelos. However, more than 30% customers had chosen Sambal Express to be the first restaurant they consider when they think of a perfect dine out.  Ã‚   The next question concentrates on counting the frequency of the consumers visiting Sambal Express. 26% of the customers select Sambal Express as their weekend destination whereas 28% of them have expressed their wish to visit the restaurant again during holidays and festivals. 22% customers visit Sambal Expr ess over fortnight. The number of customers visits the restaurant once in a month or after an interval of 2 to 3 months is comparatively less (12% each).  Ã‚  Ã‚   The third question attempts to understand the overall satisfaction level of the consumers. Excellence of Sambal Express is reflected when 52% customers revealed that they are extremely satisfied with the overall services of the restaurant. 22% of the customers are moderately satisfied whereas.

Nurse Staffing Issues Research Paper Example | Topics and Well Written Essays - 750 words

Nurse Staffing Issues - Research Paper Example It has been reported that due to lower level of wages, very less people work as NAs, especially in areas where economic conditions are worse. In these areas NAs are paid less than what they can receive as welfare and even health insurance coverage provided to them is less than the amount of medic aid. Due to lower level of wages offered in the field of nursing, NAs work permanently in other jobs and some even have jobs as permanent NAs. Low compensation and heavy work load which drains NAs both emotionally and physically have contributed to the high turnover rate experienced by the field of nursing. In certain health care facilities, the organizations experience a continuous process of training, hiring new nurses and recruiting new ones as in these organizations, nurse turnover rate is very high. Although NAs have to serve and provide aid to acute patients and they are paid less, they still try to provide the best help. Various reasons have led to the retention of NAs although they are not paid well and their job is demands high amount of emotional as well as physical contribution. One reason that contributes to this retention is the NAs personal commitment towards those who require help. Various health care facilities in nursing facilities have made efforts to retain their nurses. Efforts made by them include: assigning one NA to one patient on full time basis, acknowledging the efforts incorporated by NAs and assigning leadership positions and responsibilities especially to NAs who have reached senior level.